Canadian Healthcare

CANADIAN HEALTHCARE….Ezra Klein recommends “Ten Myths About Canadian Healthcare,” by Sara Robinson, and it is indeed very good (and very fair). My personal favorite is #2, in which Robinson notes that although Canadian doctors are paid less than their U.S. counterparts, there are also upsides to practicing in Canada:

First, as noted, they don’t have to charge higher fees to cover the salary of a full-time staffer to deal with over a hundred different insurers, all of whom are bent on denying care whenever possible. In fact, most Canadian doctors get by quite nicely with just one assistant, who cheerfully handles the phones, mail, scheduling, patient reception, stocking, filing, and billing all by herself in the course of a standard workday.

Second, they don’t have to spend several hours every day on the phone cajoling insurance company bean counters into doing the right thing by their patients. My doctor in California worked a 70-hour week: 35 hours seeing patients, and another 35 hours on the phone arguing with insurance companies. My Canadian doctor, on the other hand, works a 35-hour week, period. She files her invoices online, and the vast majority are simply paid — quietly, quickly, and without hassle. There is no runaround. There are no fights. Appointments aren’t interrupted by vexing phone calls. Care is seldom denied (because everybody knows the rules). She gets her checks on time, sees her patients on schedule, takes Thursdays off, and gets home in time for dinner.

One unsurprising side effect of all this is that the doctors I see here are, to a person, more focused, more relaxed, more generous with their time, more up-to-date in their specialties, and overall much less distracted from the real work of doctoring. You don’t realize how much stress the American doctor-insurer fights put on the day-to-day quality of care until you see doctors who don’t operate under that stress, because they never have to fight those battles at all. Amazingly: they seem to enjoy their jobs.

I have watched office clerks brought practically to tears trying to deal with a waiting room full of patients while simultaneously fighting over authorizations with five different insurance companies with five different sets of very complex rules. There have been times when I’ve seen offices practically grind to a halt because of it. It’s a continuing wonder to me that U.S. doctors haven’t long since rebelled against this insane system.